At DaeJanee Miles, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a transparent return and refund process within 14 days following the date of receipt of your item(s) to ensure a hassle-free experience. All merchandise returned must be in the original condition, unworn, unwashed, with tags intact. Shipping fees are not refundable.
Circumstances Under Which Returns and/or Refunds are Offered
We accept returns and offer refunds or exchanges under the following circumstances:
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. To initiate a return or refund, please utilize our refund portal at https://daejaneemiles.com.
Incorrect Items
If you receive an incorrect item, please contact us immediately so we can correct the error. Use our refund portal at https://daejaneemiles.com to initiate the return process.
General Returns
If you are unsatisfied with your purchase for any other reason, you may return the item within 14 days of receipt. Please initiate the return process through our refund portal at https://daejaneemiles.com.
Return Process
- Visit our refund portal at https://daejaneemiles.com.
- Follow the instructions to submit your return request.
- Once your return is approved, you will receive instructions on how to send back the item.
Refunds
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain number of days.
Exchanges
For exchanges, please initiate a return for the unwanted item and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Final sale items
Additional Information
Please note that DaeJanee Miles reserves the right to refuse returns that do not meet the above criteria. We appreciate your understanding and cooperation.